Privacy Policy

Effective Date: 7/1/2025
Last Updated: 7/1/2025

At Change Insight, we understand that your professional development journey requires a foundation of trust and confidentiality. This privacy policy reflects our commitment to honoring your privacy while providing the thoughtful guidance and support you deserve.

Our Approach to Your Privacy

We believe privacy isn't just about compliance—it's about creating the safe, supportive space necessary for authentic personal and professional growth. This policy explains how we collect, use, protect, and respect your personal information in ways that align with our values of authenticity, empowerment, and dignified vulnerability.

Information We Collect

Information You Provide Directly

When you engage with our services, you may share:

  • Contact Information: Name, email address, phone number, and professional details

  • Professional Background: Current role, career history, goals, and challenges you're navigating

  • Coaching Session Content: Insights, reflections, and development areas discussed during our work together

  • Assessment Results: Responses to professional development tools and frameworks

  • Program Participation: Engagement in group programs, workshops, or community activities

  • Payment Information: Billing details processed through secure third-party payment processors

Information We Collect Automatically

When you visit our website or engage with our digital platforms:

  • Website Usage: Pages visited, time spent, and navigation patterns to improve your experience

  • Technical Information: IP address, browser type, and device information for security and optimization

  • Communication Preferences: How you prefer to receive updates and resources

How We Use Your Information

Your information helps us provide personalized, meaningful support for your professional development:

Service Delivery

  • Conducting coaching sessions and developing personalized development plans

  • Providing access to resources, assessments, and community features

  • Tracking your progress and celebrating your growth milestones

  • Facilitating meaningful connections within our professional community

Communication and Support

  • Sending relevant insights, resources, and program updates

  • Responding to your questions and providing ongoing support

  • Sharing opportunities that align with your development goals

Service Improvement

  • Understanding how our services impact your professional growth

  • Developing new resources and programs based on community needs

  • Ensuring our website and digital tools serve you effectively

Legal and Business Operations

  • Processing payments and maintaining accurate business records

  • Complying with professional coaching ethics and legal requirements

  • Protecting the security and integrity of our services

How We Protect Your Information

Your trust is fundamental to our work together. We implement comprehensive safeguards:

Technical Security

  • Industry-standard encryption for data transmission and storage

  • Secure, regularly updated systems and software

  • Limited access protocols ensuring only authorized personnel can access your information

  • Regular security assessments and updates

Professional Standards

  • Adherence to professional coaching confidentiality standards

  • Training for all team members on privacy protection and ethical guidelines

  • Clear internal policies governing information handling and access

Physical Security

  • Secure storage of any physical documents or materials

  • Protected workspace environments for virtual and in-person sessions

Information Sharing and Disclosure

We honor your privacy by limiting information sharing to specific, necessary circumstances:

We Do Not Sell Your Information

Your personal information is never sold, rented, or traded to third parties for marketing purposes.

Limited Sharing Occurs Only When:

  • You Provide Explicit Consent: For testimonials, case studies, or referrals (always with your prior approval)

  • Service Providers Assist Us: Trusted partners who help deliver our services (payment processors, email platforms, scheduling tools) under strict confidentiality agreements

  • Legal Requirements: When required by law, regulation, or court order

  • Protecting Rights and Safety: In rare cases where disclosure is necessary to protect rights, property, or safety

Group Programs and Community

  • Participation in group coaching or community activities involves sharing appropriate professional information with fellow participants

  • We establish clear guidelines for confidentiality and respectful engagement

  • You control what personal information you choose to share in group settings

Your Rights and Choices

You maintain control over your personal information:

Access and Updates

  • Request access to the personal information we maintain about you

  • Update or correct your information at any time

  • Receive copies of your coaching materials and assessments

Communication Preferences

  • Choose how and when you receive communications from us

  • Unsubscribe from marketing emails while maintaining service-related communications

  • Adjust notification settings for community and program updates

Data Portability and Deletion

  • Request a copy of your information in a commonly used format

  • Request deletion of your personal information (subject to legal and professional retention requirements)

  • Understand that some information may be retained for legitimate business purposes or legal compliance

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your experience:

Essential Cookies

  • Enable core website functionality and security features

  • Remember your preferences and login status

  • Cannot be disabled while maintaining full website functionality

Analytics and Improvement

  • Help us understand how visitors use our website

  • Identify areas for improvement in user experience

  • Measure the effectiveness of our content and resources

Your Cookie Choices

  • Most browsers allow you to control cookie settings

  • Disabling certain cookies may limit some website features

  • We respect "Do Not Track" signals where technically feasible

Professional Coaching Considerations

Our coaching relationship involves special considerations:

Confidentiality Standards

  • We adhere to professional coaching ethics regarding confidentiality

  • Session content is protected under professional coaching standards

  • Notes and materials from our work together are kept confidential

Retention Periods

  • Coaching materials and session notes are retained to support your ongoing development

  • Information is kept as long as reasonably necessary for service delivery and professional requirements

  • You can request information about specific retention periods for different types of data

Professional Referrals

  • Recommendations to other professionals are made only with your explicit consent

  • We maintain confidentiality when receiving referrals from other professionals

International Considerations

If you're located outside the United States:

  • Your information may be transferred to and processed in the United States

  • We implement appropriate safeguards for international data transfers

  • You have rights under applicable international privacy laws

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements:

  • Material changes will be communicated directly to active clients

  • Updates will be posted on our website with the effective date

  • Continued use of our services constitutes acceptance of policy updates

Children's Privacy

Our services are designed for working professionals and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Contact Us

Questions about this privacy policy or how we handle your information reflect your commitment to making informed decisions about your professional development.

We welcome your inquiries:

Email: info@changeinsightllc.com

We commit to responding to privacy-related questions within 5 business days and will work with you to address any concerns about how your information is handled.

This privacy policy reflects our commitment to creating a safe, supportive space for your authentic professional development. Just as we honor the complexity of your growth journey, we respect the importance of protecting your privacy throughout our work together.